Due to safeguards in place to protect our distribution center employees, our shipping is taking slighty longer. Thank you for your understanding. Our hearts and thoughts go out to all of you during these unprecedented times.

Returns


RETURN/EXCHANGE POLICY

Refund and exchanges for regular price merchandise are allowed within 5 days of receiving the item.  

Please note that the product must be returned unused, unworn, unscratched soles, in the original packaging and include all tags, tissue, card, dustbag, heel tips, crystals (Flor, Carrie and Berenise) & box. If you return items that have any wear, they’ll be returned to you and you will be charged for shipping and handling. 

All sale items and items purchased with a promotion code are final sale. No exchanges or returns will be made. No Exceptions.

RETURN INSTRUCTIONS

Please e-mail orders@flordemariacollection.com to notify us regarding your exchange/refund. 

You must return your items to the address below within 5 days from the day you receive your package. Please write your order number on the card you received inside the box.  

PLEASE SEND ALL RETURNS TO:

Flor de Maria LLC

PO Box 321265

Los Gatos, CA 95032

Flor de Maria will not assume responsibility for reimbursement or compensation in the event a return package is lost, stolen or mishandled. Please keep all tracking details for your records.

REFUNDS

All refunds will be issued in your original method of payment within 7 business days of receiving the item.

Please note that the original and return shipping cost won’t be repaid.

 

 

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